Q: How long have you been in
A: We have been operating on the
world wide web since 2001 via our mother site (www.TheFurnitureShack.biz)
Q: How can I be sure it is safe
to purchase from your site?
A: We take security extremely
seriously. So much so that we do not even collect your account
information. We rely on PayPal to securely handle all our transactions.
Your credit card information is never exposed and you are 100% protected
Q: Does that mean that I need to
sign up with PayPal or have an account with them in order to purchase from
A: Absolutely not. You do
not have to be a member nor do you have to sign up for any service to
purchase from us. Our checkout is extremely fast, simple & secure!
Q: Are your items closeouts,
discontinued merchandise and such?
A: Absolutely not. We offer
only the finest name branded and Genuine Pacific Coast® Feather Bedding.
All items are newly made and ship direct from the factory.
Q: How fast will I receive my
A: Most items ship within a
5 - 7 working day period. All items are shipped via Fedex ground and
shipment notifications are emailed at the time of transit. Travel time
is 3 - 5 working days.
Q: What is your return policy?
A: We stand by each and every
one of our products. We pride ourselves in carrying only the best in name
branded merchandise and offer a full refund less shipping if you are not
satisfied with your product.
All items must be
returned in their original packaging, unused. Returns are accepted within
72 hours of receiving your order. An RMA # must 1st be issued before
returning any product. To obtain an RMA please do so through a
request. Shipping fees
Q: What if I need more
information on a certain product or have a questions about that product?
A: You may email us any time at
for questions about any one of our products. We will have a customer
service rep try and return your email within a 24 hour period. Most of the
time, much sooner.
Q: What if my FAQ is not listed
on this board?
A: If you have a question or
concern not listed here, please feel free to use the request link above
and we will be sure to get back with you as soon as we can.