Q: How long have you been in business?

A: We have been operating on the world wide web since 2001 via our mother site (www.TheFurnitureShack.biz)

Q: How can I be sure it is safe to purchase from your site?

A: We take security extremely seriously. So much so that we do not even collect your account information. We rely on PayPal to securely handle all our transactions. Your credit card information is never exposed and you are 100% protected from fraud.

Q: Does that mean that I need to sign up with PayPal or have an account with them in order to purchase from your site?

A: Absolutely not. You do not have to be a member nor do you have to sign up for any service to purchase from us. Our checkout is extremely fast, simple & secure!

Q: Are your items closeouts, discontinued merchandise and such?

A: Absolutely not. We offer only the finest name branded and Genuine Pacific Coast® Feather Bedding. All items are newly made and ship direct from the factory.

Q: How fast will I receive my merchandise?

A: Most items ship within a 5 - 7 working day period. All items are shipped via Fedex ground and shipment notifications are emailed at the time of transit. Travel time is 3 - 5 working days.

Q: What is your return policy?

A: We stand by each and every one of our products. We pride ourselves in carrying only the best in name branded merchandise and offer a full refund less shipping if you are not satisfied with your product.

All items must be returned in their original packaging, unused. Returns are accepted within 72 hours of receiving your order. An RMA # must 1st be issued before returning any product. To obtain an RMA please do so through a request. Shipping fees are non-refundable.

Q: What if I need more information on a certain product or have a questions about that product?

A: You may email us any time at sales@thefurnitureshack.biz for questions about any one of our products. We will have a customer service rep try and return your email within a 24 hour period. Most of the time, much sooner.

Q: What if my FAQ is not listed on this board?

A: If you have a question or concern not listed here, please feel free to use the request link above and we will be sure to get back with you as soon as we can.